Hp envy 6055e stuck with amber light

[Nittaaa]

I have an HP ENVY 6055e printer that seems to have a printer error issue? It was able to connect to my wifi so I attempted to print something and it got into the error ever since.

Currently, the printer shows only an amber light on and nothing else. I have also just bought new cartilages that is currently installed. 

I have attempted the following:

-Unplugging for over 60 seconds and re-plugging in the printer.

-Unplugging the cord from the printer AND wall outlet for 2-3 minutes while holding onto the power button for 30 seconds. 

-Restarting my laptop

-Re-connecting the printer to the WiFi. 

-Running a diagnostic test. Can't connect. 

- Updating the software.

Please help! 

[sandytechy20]

@Nittaaa 

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

[Nittaaa]

I have an hp laptop too so its windows. I believe the latest version. 

[sandytechy20]

@Nittaaa 

Follow these steps to fix the issue:-

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor opens, click Start, and then select your printer.
• If your printer is not in the list, turn it off and on, and then click Retry.
• If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
• If a screen prompts you to turn on printer updates, click Yes.
• If a screen prompts you to make your printer the default printer, click Yes.
• Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address from the network configuration page to assign it manually.

1. 

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Nittaaa]

Sorry i was out of town away from my printer.  

I did try the diagnostic test before i posted on here and ran one right now. My printer will not communicate with the program. I tried to restart my router & the printer before reconnecting.  Still nothing. 

I can not get ahold of the printers IP address because the printer will not do anything regardless of what i press. It is stuck in the amber light and makes one sound when i press the "X" & "down" arrow bbt still amber & stuck. Its not bugding. Even after i restart it, it goes back to the amber light. 

[A_Gayathri]

Hi @Nittaaa,

Welcome to the HP Support Community

I understand you are facing an issue with your Hp envy 6055e stuck with amber lightLet's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to refer the documents for 
• Click here to download and install the latest printer firmware from your product
• Click here to know HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes             

 Not to worry I will help you to get a resolution to resolve the issue.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nittaaa]

Hi Gaya1239, 

I tried this before and attempted it again. It is till stuck in an amber light status.