Hp officejet 3830 printer wont print on 4x6 paper even tho it has a paper setting for it!

[SierraC]

I keep trying to print a photo on 4x6 photo paper on my officejet 3830 printer. even though I pick 4x6 on the computer and on the printer every time I hit print it sasys printer paper size doesn't fit the paper size that I chose with the computer. This is very frusterating to me because this is the very reason that I bought this printer. I was wondering if there might be something that I am doing wrong in any way. If you can help in any way thank you.

[Dragon-Fur]

@SierraC

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@SierraC wrote:

I keep trying to print a photo on 4x6 photo paper on my officejet 3830 printer. even though I pick 4x6 on the computer and on the printer every time I hit print it sasys printer paper size doesn't fit the paper size that I chose with the computer. This is very frusterating to me because this is the very reason that I bought this printer. I was wondering if there might be something that I am doing wrong in any way. If you can help in any way thank you.

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If I am reading this correctly, it sounds like you are setting the print job on the computer (using some kind of print software appropriate for printing photos / images, and you are then going to the printer and tapping the print key on the printer.

If that is the case, the printer hardware is not able to read what you are doing with the print software on the computer.  The printer, unless the job comes to it fully configured, uses the default print settings on the printer itself - likely standard sized paper as defined in your region.

Solution: 

Use photo print software on the computer to fully configure the print job and send it to the printer.

Regardless of the reason (and my interpretation), assuming:

The Full Feature Software is installed,

The paper is loaded correctly (in the proper tray,

The paper is in the proper orientation,

The paper is print surface is up / down as appropriate for the printer,

Then the issue may just be a confusion / misconfiguration in the print settings.

Consider / Try the Following:

Download, Save, and install:

HP Photo Creations

After the software is installed:

Click Start (windows key) > all apps > scroll the list 

Open Category HP

Find the HP Photo Creations application

Right-Click on the application and PIN to Start

Open the Photo Creations Software >

Pick your print size > Add your photo > Adjust settings > Print

Example – One Borderless Image on 4X6 inch photo paper

NOTE:  Borderless may or may not be available on your printer model

Quick Prints > 4 X 6 inch Quick Prints > Print my own > Add Photos > Browse >

Click / Select Photo from the folder > Open >

In Section Edit > Click once or twice on the opened photo >

White box opens listing Edit Options:

Select / Edit if / as desired

Print > Adjust Settings and Advanced Settings >

(Under the name of your printer)

Open Printer Settings >

Verify / Adjust setup

1. Printing Shortcut > Photo Printing (with or without borders depending on your printer model)
2. tab Paper / Quality> Media Type > HP Advanced Photo Paper (or other)
3. Advanced> Size of Paper > 4 x 6 inch  (10x15 cm)
4. Click / Select Borderless Printing ON
5. Click OK to close Printer Settings

Click Print

HP Photo Creations video tours 

Getting Started with Photo Creations.

View the videos within the program on the Getting Started page.

Help and How-to Documents > Print projects and photos

Photo Creations Printing Help and How-to

Having trouble?  There are support staff to help you with your print-at-home projects:

A dedicated support site is provided at RocketLifeSupport.com. The site contains illustrated tutorials and a chat feature to reach the US support team.  (Office hours are Monday-Friday, 9-6 Eastern, except major holidays.) 

RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
» Browse the FAQ at RocketLifeSupport.com

More Help and Additional Resources

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Advisories, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 3830 All-in-One Printer series

Category How to > Print > Instructions and Settings:

How to Print Photos (Windows)

 Print Driver Settings Guide (Windows)

Dragon Document – Collection of Help, Suggestions, and Examples:

Print - Programs_and_Methods

Topics / Sections – various, including:

• Preparation
• HP Photo Creations for Windows and Mac
  • Example 3 - Photo Creations – Passport Photos
• Printing with Paint (mspaint)
  • What is 100%
  • Print Photo at Desired Size
  • Example – Hawk photo 5 - Scaling - “Adjust to” 100% - Passport Photos
• Printing Photos with Windows Photo Viewer for Windows
• Considering Aspect Ratio

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