Hp officejet 6700. Print system error when installing new original 933 color cartridges

[Jolivo1970]

My printer ran out of yellow 933XL ink. I installed new 933(not xl) cartridge and got a print system error. If I revert and install the 933XL, the error disappears.

I went and exchanged at Walmart the new933 for a different set of 933 color cartridges. Installed them and the problem persists.

I then proceeded to replace all three color cartridges with 933 only leaving the black ink as 933xl. Still problem persists.

Last thing I did was revert to install old 933xl carrisges and the error disappears.

What can the cause if this? Can you offer a solution?

[Riddle_Decipher]

@Jolivo1970

Welcome to HP Forums,

Let's get straight to it, shall we..

There are a few steps to identify and resolve your concern with the cartridge errors:

Step 1: Use genuine HP ink cartridges

If your ink cartridges are not compatible with your printer, it might cause an error message.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

If the issue persists, continue to the next step.

Step 2: Reset the printer

In some cases, a printer reset can clear the error message.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

If the issue persists, continue to the next step.

Step 3: Remove the ink cartridges

Removing the ink cartridges and checking for an error message can help diagnose the printer issue. Take the ink cartridges out of the printhead, and then check the printer control panel or computer for an error message.

1. Open the ink cartridge access door.

   The carriage moves to the left side of the access area.

2. Wait until the carriage is idle and silent before proceeding.

3. Push in on the front of one of the ink cartridges to release it, and then pull the ink cartridge toward you to remove it.

   Figure : Removing the ink cartridge

   

4. Repeat these steps for the other ink cartridges.

5. Close the ink cartridge access door.

6. Check the control panel to see if an error message displays.

   • If the printer displays an Ink System Failure message on the control panel, skip to the step to Update the printer firmware.

   • If the message has changed to Replace the, , , or Ink Cartridge, continue to the next step.

Step 4: Clean the ink cartridges, and then check the error message

Cleaning the ink cartridge contacts, and then reinstalling the ink cartridges one at a time can help determine if a specific ink cartridge is causing the error message.

1. Gather the following materials:

   • A clean, lint-free cloth

   • A clean, dry cotton swab

   • Distilled or bottled water

        CAUTION:

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

3. Gently wipe the copper-colored contact on one of the ink cartridges.

   Figure : Wiping the copper-colored contact

   

4. Wipe the contact with a dry, lint-free cloth before proceeding to the next step.

5. Repeat these steps for the three remaining ink cartridges.

6. Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge forward until it clicks into place.

   Figure : Reinserting the ink cartridge

   

7. Make sure each colored dot on the ink cartridge label matches the colored dot on the print carriage.

   Figure : Matching the colored dot on the print carriage

   

8. Close the ink cartridge access door.

9. Check the printer control panel to see if the error message persists.

   • If the message is to Replace the, , , or Ink Cartridge, remove the specified ink cartridge(s) and clean the copper-colored contact again, and then reinsert the ink cartridge(s).

   • If the issue persists, continue to the next step.

Step 5: Update the printer firmware

The error might occur if the printer firmware is outdated. Download the firmware update from the HP website, and then install it on your printer.

Click here for steps

If the issue persists after all the above steps have been done, I recommend you check my private message for further assistance:

Please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48 hrs, and have a good day, ahead.

[juan1234]

Thanks Riddle_Decipher:  I had already performed those tasks listed below as I had found them on the support website (I am also an hp employee).  Not working yet.  

[Riddle_Decipher]

@juan1234

Thank you for responding,

This is the Riddle_Decipher, again!

As advised earlier, if the suggested steps don't do the trick, you may want to check the private message I've sent to help resolve the concern as it could be a hardware malfunction.

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.