Hp officejet 8025e blinking lighta witb blue screen and digit

[CynthiaVang]

I need professional help. This morning on the phone with hp over an hour and they still can't help. Last night I got my new printer. Ran test print works wonder, 3 hours later I see a blue screen with B8047DF6 on it and all the lights is flashing. Did everything from turning it off and on and did what the rep told me. I need to know what the issue is. This is the second time I've gotten a BRAND NEW printer that did not work! Was told someone will contact me by the end of this week but I do not have patience and something like this shouldn't be put on hold. Any help is appreciated. Thank you! 

[Jay_G24]

Hi @CynthiaVang,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[TiBones]

I'm having the exact same problem with this error code. I've removed the power, left it off, and plugged it back in as per the advice from a HP Technician over the help line and this did not resolve the issue.

[Jay_G24]

Hi @TiBones,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for help

[vel24]

I am having the same issue.