• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Envy 5000
iOS

Not printing colour for iOS 

 

1 REPLY 1
HP Recommended

Hi @Avzone

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "cannot print in color from ios" issue. 

 

To better assist you - 

1) Are you able to make color copies?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3) Are you using the HP Smart App to print?

 

Meanwhile, please ensure that the printer is up to date with its firmware and iOS is up to date with its software. If you are unsure you may use the links below to update the printer firmware and iOS:

Update printer firmware

Update iOS

1.) Open the document or photo you want to print, and then tap the Share icon  or  .

2.) Tap Print or the Print icon .

3.) On the Printer Options menu, tap Select Printer, and then select your printer from the list.

4.) Touch Options and disable Black & White.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.