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‎06-08-2016 12:07 PM

HP Recommended
Product: hp psc 1315v
Operating System: Microsoft Windows 10 (32-bit)

I recently upgraded computes. When I tried to install the printer it fails every time. It says can't work with windows 10. How do I solve the software issue?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2016 08:21 AM - edited ‎06-09-2016 08:28 AM

HP Recommended

Hi @TT9,

 

Thank you for stopping by the HP Community! 🙂 I see you are trying to install your HP PSC 1315v to your computer running the Windows 10 Operating system. It fails, saying it cannot work with the Windows 10 OS.

 

1. How are you installing the HP software, using the original disc or software download?

 

2. At what part of the install does it fail?

 

I would like you to run the HP Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

 

What does the PSDR find? 

 

Please go ahead and continue troubleshooting here: After Windows 10 Upgrade, Printer Problems Occur

 

I will also leave you with the updated software download:

 

HP Deskjet and Officejet Full Feature Software and Drivers

 

This is a great question other customers may also be wondering about; please click the "Accept as Solution" if you feel this post has helped you, or could help others. You can say thanks easily by clicking the "Thumbs Up" below! 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎06-09-2016 08:21 AM - edited ‎06-09-2016 08:28 AM

HP Recommended

Hi @TT9,

 

Thank you for stopping by the HP Community! 🙂 I see you are trying to install your HP PSC 1315v to your computer running the Windows 10 Operating system. It fails, saying it cannot work with the Windows 10 OS.

 

1. How are you installing the HP software, using the original disc or software download?

 

2. At what part of the install does it fail?

 

I would like you to run the HP Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

 

What does the PSDR find? 

 

Please go ahead and continue troubleshooting here: After Windows 10 Upgrade, Printer Problems Occur

 

I will also leave you with the updated software download:

 

HP Deskjet and Officejet Full Feature Software and Drivers

 

This is a great question other customers may also be wondering about; please click the "Accept as Solution" if you feel this post has helped you, or could help others. You can say thanks easily by clicking the "Thumbs Up" below! 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-09-2016 08:47 AM

HP Recommended
I used the hp doctor it keeps saying windows 10 is not supported. I will try the after windows printer problems occur. Thank you
Was this reply helpful? Yes No

‎06-09-2016 08:47 AM

HP Recommended
Oh and I'm using a software download.
Was this reply helpful? Yes No
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