I am getting ERROR CODE 0X00829C98 HW WATCHDOG C on my printer screen

[AAllott]

Brand new out of the box and cannot set up as it will only show  ERROR CODE 0X00829C98 HW WATCHDOG C on my printer screen.

Tried all things i can think of and also a fix i found on here via a google search. Nothing works!!!

Any help?

[Echo_Lake]

@AAllott

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• What is the operating system?

Keep me posted for further assistance.

[Chrisk26]

Hp envy 5055

[Echo_Lake]

@Chrisk26

Thank you for posting back. 

Let's try these steps to resolve the issue: 

Step 1: Check the error

In addition to the alphanumeric code, look for an error message that describes the problem.

note:Not all alphanumeric codes begin with 0x; some begin with B or C.

• If the message contains a description and an alphanumeric error code, the steps in this document do not apply. Search HP Customer Support for a troubleshooting document that matches the description you see.

  Example of an error message with additional text that describes the problem

  

• If the message contains only the error code, continue to the next step.

  Example of an error code without a description

  

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   note:HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Step 3: Remove the ink cartridges, and reset the printer

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   note:HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the error message persists, continue to the next step Service the printer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.