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‎04-07-2025 03:10 PM

HP Recommended
Product: HP OfficeJet Pro 9730e Wide Format All-in-One Printer
Operating System: Microsoft Windows 11

I am trying to print to 11 x 17 (paper is in Tray 2).  I keep getting an error message that it is unable to print...something about paper mismatched.  Please help.  This is a new printer that I recently set up.

1 REPLY 1

‎04-07-2025 04:28 PM

HP Recommended

A mismatch error is going to indicate that the paper size the job is requesting and the paper size loaded in the printer do not match. A common issue is that the correct paper is loaded in the tray, but the paper size and type has not been set on the control panel of the printer. Or in the case of a PDF, the option "choose paper based on PDF size" is selected and the PDF is either in an odd size or comes from a region of the world that uses different paper sizes than you do. For example, European documents are often formatted for A3 and not ledger or 11x17.

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