I can no longer use my printer after cancelling my instant ink program!!!!

[Brandi_R]

OK. So I cancelled my instant ink because I didn't feel like paying a monthly fee to print a nominal amount of pages.  However, the printer will not print ANYTHING at all and there is ink in the machine!  I will gladly pay the balance for the cost of the ink if that's how HP wants to bleed me. Any suggestions would be helpful. TY

[Dragon-Fur]

@Brandi_R 

Welcome to the HP Community.

What to do?

Remove the Instant Ink cartridges from the printer - return to HP.

Purchase and Install a set of Instant Ink cartridges.

Longer Explanation...

There is no "balance due".

You cannot purchase the cartridges.

Ink is provided as part of the Instant Ink Subscription.

All ink cartridges that are part of the Instant Ink service remain the property of HP.

After the subscription is cancelled, Instant Ink cartridges must be removed from the printer.

After the final billing cycle, Instant Ink cartridges lock and cannot be used in any printer.

Instant Ink cartridges should be returned to HP for proper disposal.  (No one is going to chase you down for the cartridges.)

New HP ink cartridges must be purchased and installed.

All of this and more is explained in the Terms of Service document.

You do NOT have to have a subscription to read the contract.

See section that explains how to cancel your subscription.

Example

 Instant Ink - Terms of Service - USA

See section CANCELLATION

References / Resources

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

and

Things that are Instant Ink 

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact >>   HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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