I can't delete a print job from the print queue which is preventing other print jobs from printing.

[SunlitSkies]

I can't delete a print job from the print queue which is preventing other print jobs from printing.  I have tried restarting both laptop and printer but still won't delete.

[Dragon-Fur]

@SunlitSkies 

Try Resetting the Print Spooler.

Jump to section: Print Queue / Print Service Reset

Cancel Print Job

On those printers where the option is supported,

If you catch the job quickly enough, print jobs can be cancelled on the printer. 

The “cancel” button might be labeled as such or might present as a red X on the printer control screen.

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

Once the job is turned over to the print service, cancel the job he print queue on the computer t

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer

Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

Print Queue / Print Service Reset

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

and / or

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Short Version:  Stop print service, clear the print folder, Start print service

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

Print Job Stuck in Queue - Scroll down to Additional Troubleshooting

Reference and Resources – Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart 5520 e-All-in-One Printer series

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