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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Solved!

I cannot connect to my printer via bluetooth, Wi-fi or USB

HP Recommended
HP OfficeJet Pro 9015
Microsoft Windows 10 (64-bit)

i have tried everything with the "doctor" and other troubleshooting items and i cannot connect my printer to my computer. it was working earlier in the week but then i moved and i cannot print to it anymore. i am on the same network and even the same router as before but nothing is working properly. I have switched ports and unistalled/reinstalled drivers and nothing works. Please help!!

 

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HP Support Agent
HP Support Agent
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@Wapper46, Welcome to the HP Support Community!

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307,

 

This worked! I also have to use a VPN connect for my company and found that when I am connected to the VPN then my connection to the printer is lost. Even with the USB cable it does not work (which is odd in my opinion). Thanks for your help, unless you can also tell me why i can't connect to it using a USB cable between the printer and my computer. Maybe I would need to turn off the Wi-fi connection on the printer for it to work with the USB cable, I am not sure. 

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HP Support Agent
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@Wapper46

 

Check for any security software that would block the printer while connected using a USB cable.

Check if you are able to print via USB when you are not connected to the VPN.

If you are not he admin of the computer and your IT department controls the computer, there could be few settings that would be locked.

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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