• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 5660
Mac OS X 10.11 El Capitan

I get a message saying "unable to locate printer".   I followed some directives and was able to get the blue light on the printer to stop blinking but I still get the message "unable to locate printer" and the printing job will not proceed.  This is the first printing job after acquiring a new wireless router.   I have printed out a HP Network Configuration Page, a Wireless Network Test Results report and a report called Web Acess Test Results .  I need help to try and get the printer to synch up with the computer.   Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Underpines,

 

Welcome to Expert's Day on the HP Support Forum!

 

In order to get the computer to communicate with your printer, go to 'Printer Offline' or 'Printer Not Responding' Message (Mac) for detailed troubleshooting steps.

 

Let me know if that works!

Cloud Queen
I am an HP employee. I work on behalf of HP.

Click the thumbs up + button if I have helped you.

Mark Accepted Solution if your problem is solved.

View solution in original post

2 REPLIES 2
HP Recommended

Hi @Underpines,

 

Welcome to Expert's Day on the HP Support Forum!

 

In order to get the computer to communicate with your printer, go to 'Printer Offline' or 'Printer Not Responding' Message (Mac) for detailed troubleshooting steps.

 

Let me know if that works!

Cloud Queen
I am an HP employee. I work on behalf of HP.

Click the thumbs up + button if I have helped you.

Mark Accepted Solution if your problem is solved.
HP Recommended

Cloudqueen,

 

Thank you for the help.  I was able to watch a short video that helped me work throught the situation.  It was rather simple, but nothing I found on the computer or through my own searching throught the HP directions provided  this same  simple direction. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.