I cannot print in colour from my PC.

[jillh3]

My PC has stopped printing in colour. This is not a printer problem as my phone prints in colour as does my husband's PC. 

I have twice un-installed the printer and re-installed it but this has not solved the problem.  I am not very technical so answers as simple as possible please

[Jay_G24 · Accepted solution]

Hi @jillh3,

I'd like to help!

If you're printing from a Windows computer, follow the below steps,

If not, please reply with the os on your computer

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know-how. Try printing.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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