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‎10-02-2016 08:54 AM

HP Recommended
Product: 2520hc
Operating System: Mac OS X 10.11 El Capitan

Hi, I cannot print. 

Model #: 2520hc

Connected with usb to the laptop

Error message: the printer is not connected.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2016 09:09 AM

HP Recommended

Hi @cricra, 

 

Welcome to the HP Forums! 

 

I noticed your post that you cannot print with your HP Deskjet 2520hc printer on Mac OS X 10.11 El Capitan. I am happy to help! 

 

To confirm the printer's hardware is functional, are you able to make a copy with the printer's scanner glass?

 

Have you tried using other USB ports on the computer, as well as another USB printer cable? 

 

Please double-check that the software and drivers have been installed. If not, you can download it from here. 

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-04-2016 09:09 AM

HP Recommended

Hi @cricra, 

 

Welcome to the HP Forums! 

 

I noticed your post that you cannot print with your HP Deskjet 2520hc printer on Mac OS X 10.11 El Capitan. I am happy to help! 

 

To confirm the printer's hardware is functional, are you able to make a copy with the printer's scanner glass?

 

Have you tried using other USB ports on the computer, as well as another USB printer cable? 

 

Please double-check that the software and drivers have been installed. If not, you can download it from here. 

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-06-2016 07:33 AM

HP Recommended

I did everything you said and once I dowloaded the software from the link in your message finally it worked! Thanks a lot!

Was this reply helpful? Yes No
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