I had turned on my printer after 3 months when I turned on it seems to show error code oxc4eb8000

[Kd3835]

When I turned on my printer it had been showing error code oxc4eb8000 hw_micci2 c. Than I searched this code at Google for solution. I tried all the measures like take outing power code , and wait for 60 sec and all. But my printer seems to show that error again. Please give me the solution 

[Raj_05]

Hi @Kd3835,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0xc4eb8000 on HP printers generally indicates a hardware issue, often related to the printer's printhead, ink system, or sometimes firmware. Here are steps you can try to resolve this issue.

Reset the Printer

• Turn the printer off and unplug it from the power source.
• Disconnect any USB or network cables connected to the printer.
• Wait for at least 60 seconds.
• Plug the printer directly into a wall outlet (not a surge protector or extension cord) and turn it back on.

Check the Ink Cartridges/Printhead

• Open the printer's access door to check the ink cartridges.
• Remove the cartridges and then carefully reinstall them, ensuring they are properly seated.
• If your printer has a removable printhead, remove it and then reseat it.
• After reinstalling, close the access door and turn the printer back on.

Update Printer Firmware

• Go to HP's official website and check if there is a firmware update for your printer model.
• Download and install the firmware if available, as it might fix errors like this one.

Perform a Factory Reset (if possible)

• On the printer’s control panel, navigate to Settings > Restore Factory Defaults (exact path may vary depending on your printer model).
• Confirm the reset, and once it’s complete, set up the printer again from scratch.

Clean the Encoder Strip

Sometimes, a dirty or dislodged encoder strip (the thin plastic strip behind the printhead carriage) can cause hardware errors.

• Turn off and unplug the printer.
• Carefully open the printer to access the encoder strip.
• Use a lint-free cloth with a bit of water to clean the strip gently.
• Let it dry, then turn on the printer again.

Check for Obstructions

• Open the printer and ensure that there are no paper jams or obstructions preventing the printhead from moving.
• Gently move the printhead manually to ensure it isn’t stuck.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support