I have HP 6968 printhead problem error code 0x0

[bobp49]

HP 6968 printer with printhead problem error code 0x0

[Jay_G24]

Hi @bobp49,

I'd like to help!

Try the below suggestion-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Remove and reinsert the ink cartridges

Remove and reinsert each ink cartridge.

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

   

4. Repeat these steps for the other three ink cartridges.

5. Close the ink cartridge access door.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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