I have a HP 8610 and it started sending printhead is missing or incorrectly installed

[Lars1952]

Was printing off several pages and the printer stopped printing and display an error message "printhead appears to be missing, not detected, or incorrectly installed.  Receiving error message OxO.  I have shut down printer, I have unplugged the printer, and I have removed the ink cartilages, printer head and reinstalled.  Still receiving the message. 

[Raj_05]

Hi @Lars1952,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing the "Printhead is missing, not detected, or incorrectly installed" error on your HP Officejet Pro 8610 printer, there are a few steps you can take to try and resolve the issue. Here's a step-by-step guide.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check Printhead Contacts:

• Open the printer cover to access the printhead.
• Ensure that the printhead and the ink cartridges are properly installed.
• Check the electrical contacts on the printhead and inside the printer for any dirt or debris.
• Clean the contacts with a lint-free cloth or cotton swab moistened with distilled water.

Reset the Printhead:

• Turn on the printer.
• Open the printer cover.
• Wait for the carriage to move to the center.
• Remove the ink cartridges.
• Lift the latch handle on the printhead and gently lift the printhead out of the printer.
• Reinstall the printhead and close the latch handle.
• Reinstall the ink cartridges.
• Close the printer cover.

Update Firmware:

• Check if there is a firmware update available for your printer. You can usually find this information on the HP website.
• If an update is available, follow the instructions provided by HP to update the firmware.

Check for Hardware Issues:

• If the issue persists, there might be a hardware problem with the printhead or the printer itself.

Replace the Printhead:

• If all else fails, you may need to consider replacing the printhead. 

Remember to follow the specific instructions provided by HP for your printer model.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support