I have a HP OfficeJet Pro 9020e that has displayed the error code 83C0000B

[Colonel_Bobby]

I'm very confused, I thought this was the HP support site but you say that your not affiliated with HP in any way?  If so, can you tell me how to contact HP to resolve this issue.  I am not simply replacing drivers on the off-chance that it might fix the problem, I need a HP approved fix or a replacement printer

[Colonel_Bobby]

I need to aplogise to Adel, I mistakenly thought that I was dealing with HP but now understand that I've been dealing with other users who are trying to help.

I managed to talk directly with HP support this morning and was informed that this error has impacted many printers.  Even though my printer is 3 months out of the official warranty HP have agreed to supply me with a new printer, this is due to be delivered in about one week.

[Fizzypeach]

How did you get a new primer.?? 
they just keep telling me to wait . And even told me that they won’t send me a replacement because the warranty doesn’t cover firmware issues ??

[adel-asaad]

no need to apologize  as I know how confusing that could be (I have been through that myself) I am happy that you manage to get a replacement I feel like I am the one who needs to apologize for any confusion and for my late reply but I had some other matter that needs my full force for a couple day

Kindes regarding 

Adel Asaad 

[Colonel_Bobby]

I called HP Support (Australia) on 131047.  A few menus to get through but was eventually transferred to a printer specialist.  I described the steps I'd taken to try to fix then had to demonstrate an attempt on live video, after this failed to fix the issue they agreed to send a replacement

[Bob_Headrick]

HP teams are working diligently to address the blue screen error affecting a limited number HP OfficeJet Pro 9020e printers. HP is recommending customers experiencing the error to contact the customer support team for assistance https://support.hp.com.  HP is committed to providing our customers with the highest quality printing experience.

I just escalated your case to a moderator and soon you will be assisted by the HP support team. Regards.

[Raj_05]

Hi @Colonel_Bobby,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Bob_Headrick]

Hi All -  I have asked to have the cases in this thread (and others) escalated, but the logistics of this do not work well in a long thread like this one.  If you have posted in this thread (or other long threads on the subject) and have not received any response from HP I would suggest the following:

• Post a new thread in the board here: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/bd-p/PostPrint.  Please include your model number and "Error 83C0000B" in the title.
• Likely an HP Support agent will respond (perhaps after I ask for an escalation) and indicate they will be asking for more information in Private Messaging.  Some agents may give the list of items they are requesting in the forum post, but the responses (which include personal information such as printer serial number and individual's contact information) should only be made to an identified HP Support agent through Private Messaging.  [To access the Private Messaging system click on the envelope symbol in the upper right when logged into the forum.]
• When an agent responds be sure to provide the desired information in a timely manner.,  Cases may be closed if the agent does not get a response.

If you post in a new thread with a request to have your Officejet Pro with a 83C0000B error addressed and have not heard from an agent in a reasonable time feel free to send me a Private Message (to Bob_Headrick).  I will do what I can to escalate things.  [I am not an HP employee, please do not send me any private information.]