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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-30-2018 04:37 AM

HP Recommended
Product: HP Envy 5544
Operating System: Other

I have an Envy 5544 which uses the 62 size ink. I am part of HP Instant Ink and have been sent black and tricolour cartridges for 63/302 which the printer refuses to accept.

 

How do I get this rectifed as I am currently unable to print any work!

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2018 10:14 AM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen. 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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2 REPLIES 2

‎10-30-2018 10:14 AM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen. 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎10-30-2018 02:50 PM

HP Recommended

Hey there! @Lunalight, Thanks for stopping by the HP Support Forums!

 

I understand you have received a wrong set of ink cartridges and you are in need of the replacement ink cartridges.

 

@Bob_Headrick, I'm sorry to intervene in this thread, but the customer is in need of replacement ink cartridges.

 

Also, I understand your concern and situation you are into. So don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

By not wasting much of your time. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges.

 

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or colour ink cartridges?

 

 

Hope to hear from you soon!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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