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‎10-09-2017 06:00 AM

HP Recommended
Product: HP ENVY 4500

I need a new colour ink cartridge but i have lost the last one instant ink sent, how do i get a new one. 

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77 people had the same question
1 ACCEPTED SOLUTION

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‎10-09-2017 12:27 PM

HP Recommended

Hey @DSmith1351,

 

Andrea here, I will be happy to help you with this. Can you send me a private message with your email address associated with your account or your Instant Ink account number and I will get a new cartridge on its way to you right away.

 

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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1 person found this reply helpful
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7 REPLIES 7

‎10-09-2017 12:27 PM

HP Recommended

Hey @DSmith1351,

 

Andrea here, I will be happy to help you with this. Can you send me a private message with your email address associated with your account or your Instant Ink account number and I will get a new cartridge on its way to you right away.

 

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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1 person found this reply helpful
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‎10-21-2017 06:44 AM

HP Recommended

Please can someone help I have a ENVY 5640 e-All-in-One Printer series and I have lost the black ink cartridge.  This means HP are no longer sending new cartridges and I can no longer print.  All I need is to tell them I have lost it and to send me a new colour and black one.  It has taken me 20 mins to get on the bloody forum.  Why are there no phone numbers to help customers?

 

Melissa

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‎10-21-2017 06:46 AM - last edited on ‎02-11-2018 12:02 PM by Retired

HP Recommended

Please can someone help I have a ENVY 5640 e-All-in-One Printer series and I have lost the black ink cartridge.  This means HP are no longer sending new cartridges and I can no longer print.  All I need is to tell them I have lost it and to send me a new colour and black one.  It has taken me 20 mins to get on the bloody forum.  Why are there no phone numbers to help customers?

 

my email is[edit ]

 

Melissa

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‎10-21-2017 06:48 AM - last edited on ‎02-11-2018 12:03 PM by Retired

HP Recommended

Please can someone help?

 

I have a ENVY 5640 e-All-in-One Printer series and I have lost the black ink cartridge.  This means HP are no longer sending new cartridges and I can no longer print.  

 

my email is[edit]

 

Melissa

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‎10-23-2017 07:35 AM

HP Recommended

Hey @HATETECHNOLOGY2

 

Andrea here, I will be happy to help you with this. Can you send me a private message with your email address associated with your account or your Instant Ink account number and I will get a new cartridge on its way to you right away.

 

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎02-11-2018 05:25 AM

HP Recommended

Hi there. I have the same problem - I have lost the black ink cartridge so am unable to recieve more ink or to print.

 

It is very hard to find the way to speak to someone on HP support site. Once I eventually found the phone and chat options, they were both closed today. 

 

I can see from this thread that other customers have had the same challenge - yet nothing has been done to make this easier to self-serve. 

 

In any case - can anyone from HP help me with this? I'll try a PM to Andrea who supported other customers on this thread - I hope she still works there! 

1 person found this reply helpful
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‎02-11-2018 05:31 AM - last edited on ‎03-22-2019 04:05 PM by Retired

HP Recommended

Try the HP web site here.

 

https://support.hp.com/us-en/document/c04571455

 

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