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‎08-08-2024 04:52 PM

HP Recommended
Product: HP DeskJet 2852e All-in-One Printer

Replaced ink cartridge and it won't print. 

2 people had the same question
3 REPLIES 3

‎08-08-2024 09:51 PM - edited ‎08-08-2024 09:55 PM

HP Recommended

Please read this post then provide some details.  Which cartridge are you changing?  Did you remove the protective tape? What exactly are any error messages on the printer or computer screen?  Is the cartridge an HP original or a third party?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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‎08-11-2024 06:22 AM

HP Recommended

I have a deskjet 2853e. I have that insta ink subscription and they sent me new cartridges. The ones came with my printer came with ran out so I changed them and the error that comes up is E0. It then says black cartridge is not responding with the printer. Could it be a bad cartridges? Thank you your help.

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‎08-12-2024 03:36 PM

HP Recommended

[Sorry for the delay, I was out of town for the weekend and just getting caught up.]  

 

For starters, I would suggest removing the black cartridge and cleaning the electrical contacts on the cartridge and in the printer with a damp lint-free wipe.  If this does not resolve the issue I would suggest you contact the HP Instant Ink Support team for a replacement, go to the HP Support page here, then click on the HP Instant Ink Support link in the right side of the page.

 

II Support.png

 

When you get to the HP Instant Ink Support page select the Chat option, and let the agent know you have an E0 cartridge error and need a replacement Instant Ink sent.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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