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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-13-2015 03:57 PM

HP Recommended

Hey @hsteeves,

 

Welcome to the HP Support Forums!

I understand that you have misplaced the Administrator Username and Password for your HP Officejet Pro 8610 e-All-in-One Printer. I would like to assist you today with resolving this issue.

 

 

At this time I am going to send you a Private Message with the instructions on how to perform the Semi-Full Programming Reset on your HP Officejet. Once the Reset is complete you will have a nice clean slate to work with. Please refer to your Private Messages for further instructions.

 

 

Good luck! 🙂

X-23
I work on behalf of HP


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‎08-26-2015 09:50 AM

HP Recommended

I need the reset info I have read about on the forums.  Moved to new office and it says I have been locked out of my own printer as far as setting up my wireless connection

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‎08-26-2015 01:33 PM

HP Recommended

Hey @dcshorter,

 

Welcome to the thread! 🙂

I see that since moving to a new office your HP Officejet Pro 8610 e-All-in-One Printer has 'locked' you out of the wireless menu. I would like to assist you today with resolving this issue.

Please check your Private Messages for instructions on how to perform the Semi-Full Programming Reset on your printer to restore functionality.

 

Good luck! 🙂

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎09-25-2015 06:29 AM

HP Recommended

Im having the same problem i cant scan without entering a password i seem to have forgotten please send me the instuctions on how to semi full reset?

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‎09-25-2015 01:48 PM - edited ‎09-25-2015 01:48 PM

HP Recommended

Hey @james_m_lewis,

 

Welcome to the thread!

 

I'd like to assist you today with resolving this Administrator lock issue that you're experiencing on your HP Officejet Pro 8610 e-All-in-One Printer. I'm going to send you a Private Message with the detailed instructions on how to perform the Semi-Full Reset.

 

Please refer to your Private Messages for further instruction. Good luck! 🙂

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎11-27-2015 02:30 PM

HP Recommended

I am unfortuneately in the same group that can not access my HP 8610 Officejet Pro printer.  I receive an error message on the small printer screen "User name or password is incorrect.  Make sure the credentials are correct in the configuration"  I do not know if there is any correlation but this issue surfaced about the time I upgraded from Windows 7 to Windows 10.  If you have any suggestions on how to rectify this problem I would appreciate your assistance,  You may send me a private email:  tmrisley@sbcglobal.net.  Thanks in advance.

@hsteeves wrote:

Please I also lost the admin username and password and would like the reset sent to me.  

 

Thanks so much, have a great day!

 

Kindest Regards

 

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‎12-01-2015 08:36 AM

HP Recommended

Hey there @Tom0119,

 

Welcome to the thread! 🙂

I see that you have been 'locked out' of using features on your HP Officejet Pro 8610 e-All-in-One Printer by an Administrator username and password conflict. I would like to assist you today with resolving this issue! 🙂

At this time I'm going to send you a Private Message with the instructions on how to perform a Semi-Full Programming Reset on your printer. Please refer to your Private Messages for further instruction.

Best of luck! 🙂

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎12-17-2015 03:38 PM - last edited on ‎12-17-2015 03:41 PM by Retired

HP Recommended

Hi there, I lost my admin user name and password for my HP Office Pro 8610, help! We just moved and I can't update the wireless settings since it says 'locked by admin.' 

 

PLEASE HELP ASAP! 

 

My email is [Personal Information Edited]

 

SMB5678

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‎12-22-2015 04:01 PM

HP Recommended

Hey @SMB5678,

 

Welcome to the thread!

 

 

I'd like to assist you today with resolving the Administrator lock error that you're seeing on your HP Officejet Pro 8610 e-All-in-One Printer. I'm going to send you a Private Message with the detailed instructions on how to perform the Semi-Full Reset.

 

 

Please refer to your Private Messages for further instruction.

 

 

Good luck! Smiley Happy

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎01-11-2016 07:50 PM

HP Recommended

I also need the private instructions to do the Semi-Full reset as I do not have the password for my 8610 all in one.

Thanks for your help

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