I'm seeing my printer flash with a 0XB87668c2 error code. I have a HP OfficeJet 8010e Series

[Tomasbohorq]

I'm seeing my printer flash with a 0XB87668c2 error code. I have a HP OfficeJet 8010e Series

What should I do to fix this?

[Garp_senchau · Accepted solution]

@Tomasbohorq, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Tomasbohorq]

Hey Garp, If I have a mac is there something similar to the  HP Print and Scan Doctor tool  I could run?

[Tomasbohorq]

Reseting the printer like you said to and updating the firmware worked for me.

Also from some reason, printing from chrome didn't work initially but when I tried to print from my Mac directly I was given the option to bring the printer back online, which kinda unblocked it then all my previous print jobs ran too, 

[Kuroi_Kenshi]

Hi @Tomasbohorq,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,