I need help :(. printing problems..

[Val96817]

Aloha!

I having problems in 2 areas the first is :  How do I remove a jammed paper from the back of my printer?  I opened the door grabbed the paper and it won't budge I can't for the life of me figure out how to loosen the hold of the printer.

Second is every time I try to print a picture it smudges and then there's streaks all of the picture, I tried this with both plain cardstock and regular printer paper last is to waste my matte photo paper all are for laser printers 😞

Can someone help please?  I have an online job and need to get these items printed and out in the mail.

FYI I am connected wireless to my computer.

Thank you,

Vallerie B

[Betty0610 · Accepted solution]

@Val96817

Welcome to the HP Support Community.

For jam issue, try these steps: https://support.hp.com/us-en/product/hp-color-laserjet-pro-m180-m181-multifunction-printer-series/14...

Are your copies printing well? What is the size/weight of paper being used? Try the steps from here: https://support.hp.com/us-en/product/hp-color-laserjet-pro-m180-m181-multifunction-printer-series/14...

Let me know if this helps.

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Thanks!

Have a great day!