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‎09-01-2020 03:26 PM

HP Recommended
Product: HP Envy 6255
Operating System: Microsoft Windows 10 (64-bit)

When I select the printer icon, it goes to the Envy printer.  The preferences for photo and paper size are in English, Japanese and I think Chinese!!  After I've cropped my photo, select print, and preferences opens up and I've been trying to print a 5x7.  The software doesn't seem to want to fit my photo to the size I've selected.  When I think I'm there and select print, error message says photo won't fit on selected paper size.  It's maddening.  Please give me a clue

1 person had the same question
3 REPLIES 3

‎09-03-2020 06:22 PM

HP Recommended

@rinron Welcome to HP Community!

 

I understand that you are unable to print the photo.

 

Do not worry. I will try to fix the issue.

 

Pelase refer to the below link to troubleshoot.

 

https://support.hp.com/hr-en/document/c03422222

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎09-04-2020 11:17 AM

HP Recommended

Sorry, but I just viewed the single answer  to my question about the Envy 6255.  I was ready to go to the link provided when this reply just disappeared.  I cant retrieve it !!

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‎09-05-2020 07:11 AM

HP Recommended

@rinron

 

Here is the link- https://h30434.www3.hp.com/t5/Inkjet-Printing/I-need-help-with-Envy-6255-and-not-an-easy-way-to-sele... to your original post.

 

Keep me posted.

TEJ1602
I am an HP Employee

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