cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
3 1 0 0
Message 1 of 4
97
Flag Post

I need help with Envy 6255 and not an easy way to select my choice of paper size.

HP Recommended
HP Envy 6255
Microsoft Windows 10 (64-bit)

When I select the printer icon, it goes to the Envy printer.  The preferences for photo and paper size are in English, Japanese and I think Chinese!!  After I've cropped my photo, select print, and preferences opens up and I've been trying to print a 5x7.  The software doesn't seem to want to fit my photo to the size I've selected.  When I think I'm there and select print, error message says photo won't fit on selected paper size.  It's maddening.  Please give me a clue

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
10,189 10,192 435 683
Message 2 of 4
Flag Post
HP Recommended

@rinron Welcome to HP Community!

 

I understand that you are unable to print the photo.

 

Do not worry. I will try to fix the issue.

 

Pelase refer to the below link to troubleshoot.

 

https://support.hp.com/hr-en/document/c03422222

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Highlighted
Author
Level 1
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Sorry, but I just viewed the single answer  to my question about the Envy 6255.  I was ready to go to the link provided when this reply just disappeared.  I cant retrieve it !!

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,187 1,173
Message 4 of 4
Flag Post
HP Recommended

@rinron

 

Here is the link- https://h30434.www3.hp.com/t5/Inkjet-Printing/I-need-help-with-Envy-6255-and-not-an-easy-way-to-sele... to your original post.

 

Keep me posted.

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation