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‎01-08-2021 01:19 AM

HP Recommended
Product: DeskJet 2722
Operating System: Microsoft Windows 10 (64-bit)

I just bought this printer three days ago. Setup went smoothly enough. However, when I tried to print something just now, I got a message saying "printer offline". I google how to fix this issue and... holy cow, what a rabbit hole I've fallen into! I've tried going to the printer's URL and that page wouldn't even come up. I downloaded the stupid driver program. That did nothing (and no, I'm not about to make monthly payments to said driver program to use a $25 printer from Walmart!).

Then I finally came back here and read the laundry list of steps to get my BRAND NEW printer to MAYBE work. 

 

My lord, I just wanted to print a stupid recipe! In the time it took to try three of the countless trouble shooting options, I could've just written the recipe down and made it-- and probably had time left over to return this brick of a printer, which is precisely what I'm going to do tomorrow. Back to using Epson!

Category:
1 REPLY 1

‎02-09-2021 04:24 PM

HP Recommended

@LirylCrovyn

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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