I use a macbook pro using a usb connection to a HP Deskjet 2620 printer but it wont print in colour

[mark-24]

My macbook pro is connected via a USB port but the printer will only print in Black and White. If you scan something it prints in colour, and if you print any of instructions off it prints in colour.

The printer has a full colour cartridge. In the print pop up on my computer all as it should [ie it not saying to print in BW] I have looked at all the settings for print and they look as they always do so i can't work out why it wont print colour.

[Kumar0307]

@mark-24, Welcome to the HP Support Community!

Which application are you trying to print from?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

Let us try these steps to resolve this issue:

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click here to know how.

Check the print settings on your MAC

Refer to this document for more info.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mark-24]

 Hi Kumar

I tried the options you gave, none of them worked unfortunately,  I also upgraded my OS from el Capitan to Sierra.

Any other thoughts otherwise I will take it back to Currys

Thanks

Mark

[Kumar0307]

@mark-24

Thank you for the response. Did you try printing different types of documents and check if the issue persists?

Create a new user account and check if you are able to print in color

Refer to this document to know how.

If the issue persists, reinstall the printer using AirPrint driver

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Keep me posted.