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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY 5644 e-All-in-One Prin
Microsoft Windows 10 (64-bit)

Hi,

I wanted to print in black & white but my printer always prints in colour when there is an image in the document, this is really annoying because when i go printer properties i press black and white or press black ink only then when i press save, i go back into printer properties to find its back to colour, no matter how many times i put it to black and white it goes back to colour. I tried pressing black and white and not going back on printer properties but it still prints in colour. Also i changed my default printer settings to black and white through control panel and press save. When i go into control panel , printer properties its saved as black and white default, so thats good. But for some reason when theres coloured text or an image on the page i want to print i cant change to print in black and white, just keeps reverting back to colour.

 

Please help me!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Matthew002, Hope you are well!

Thank you for joining HP support forums, I would like to help 🙂

 

I understand that you are having issues while printing in black and white and also the printer is going “Offline”.

 

Going through your post, this could be an issue with the printer drivers. In that case, we might need to uninstall the drivers and re-install the same.

Now try changing the printing preferences:

  • Go to control panel – Devices and printers – Give a right click on Envy 5640 and select printing preferences.
  • In the pop-up window, click on “Advanced” button - check for printing in grayscale option. Make sure it is turned on

PS: Your printer supports single cartridge mode. Hence if you want to completely stop printing in color you can take out the color cartridge and use only the black one.

 

Let me know if that helps. Good luck!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Also new problem just came up, my computer says printer is offline when it is, it says my printer's name and (network), the network wasnt there before.

HP Recommended

Hello @Matthew002, Hope you are well!

Thank you for joining HP support forums, I would like to help 🙂

 

I understand that you are having issues while printing in black and white and also the printer is going “Offline”.

 

Going through your post, this could be an issue with the printer drivers. In that case, we might need to uninstall the drivers and re-install the same.

Now try changing the printing preferences:

  • Go to control panel – Devices and printers – Give a right click on Envy 5640 and select printing preferences.
  • In the pop-up window, click on “Advanced” button - check for printing in grayscale option. Make sure it is turned on

PS: Your printer supports single cartridge mode. Hence if you want to completely stop printing in color you can take out the color cartridge and use only the black one.

 

Let me know if that helps. Good luck!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended

Hi Dvortex,

 

I am soo happy right now :smileyhappy:, the problem is fixed. You are like the best Hp empolyee. Thanks so much for your help, you cant imagine how happy i am, always printing pictures in colour when unnecessary was just wasting alot of my ink since the pictures were high resolution and alot of colour in it which probably wasted alot of ink. So thanks again for the clear instructions and for the fast reply. :OpenSmile:

 

Kind regards,

Matthew

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