I want to return a HP ENVY 6320 which doesn't work properly

[Chris208]

I have had no error messages but every time I print I get missing lines and streaks.  I have only used HP cartridges and am on the automatica ink replacement scheme.  I have tried updating the firmware and print drivers.  I have tried the virtual agent.  I tried to find a phone number to call.  I have tried everything and feel HP just rips people off with cheap printers and expensive ink but an overall solution which fails to work.

I have tried to print 10 times and have had an awful result the last 8 times.  HP can't fix things.  I want to hand printer back and get my money back while this is in warranty.

If nobody can help here I'll just go back to Tesco and kick up a fuss.

so so annoyed as want to print my speech for my father's funeral for tomorrow and can't do it.  

[asmita6658]

Hi @Chris208

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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