INSTALL PRINTER ON MY COMPUTER-Help needed

[jitern]

Completely uninstalled all the information for the HP C309g printer set up etc. program.. I would like to reinstall it now as a new printer installation. The disc I have is the original (2012) when I bought the printer. Can I use this set up disc. If so, what about

the updated drivers and updates to the printer?  Is there an updated printer set up for this I can dowload which contains

the correct updatd drivers and updates for this printer?  any help is appreciated. I need this printer going asap. thanks

[Dvortex · Accepted solution]

Hello, @jitern – Greetings!
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are trying to install the Photosmart printer on your Windows 7 PC. It is advisable to download and install the printer drivers from the HP driver page as this would be an updated driver package when compared to the CD that you possess.

Also, make sure you have uninstalled the old drivers, restart the PC and then install the drivers. Here are the steps:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Now, go to HP Photosmart Premium All-in-One Printer - C309g to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[jitern]

Thank you so much! The steps you gave me worked and the printer is installed..explained it very well with all the steps, really appreciate it, as I have been having a terrible time with it. I know it is an older printer,but it works well. I was

even able to get it connected to the internet as we just changed providers and it was simple as your help set it all up

correctly for me. Again, thank you. Hope all who need it, see your post, make life easier....Now I am on to find someone

to help me straighten out my computer problem....keep an eye out for my HP computer post,haha

[Jeet_singh]

Hi @jitern,

It looks like you were interacting with @Dvortex, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,