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‎10-22-2017 10:17 AM

HP Recommended
Product: HP Envy 4250
Operating System: Microsoft Windows 10 (64-bit)

I am trying to update my payment details for instant ink but when I log in it won't show my account. How do I find it?

 

I have been to settings but it just shows my user name and password.

 

Thanks

6 people had the same question
4 REPLIES 4

‎10-23-2017 09:51 AM

HP Recommended

Hey @lizp333,

 

Andrea here, welcome to the HP Support forums. You can log into your account at www.instantink.com by using your email address and the password you created at the time. Once you are logged in on the right-hand side of the account page about halfway down you will see your billing information. You can click on Change Billing Information and will take you to the area to do this.

 

You will need to enter your whole credit card number once again and the CVV number and the expiry date. I have included a document that will also assist you in making these changes.

 

https://support.hp.com/us-en/product/HP-Instant-Ink-series/5264756/model/5401249/document/c04957316/ - Updating Your Credit or Debit Card Information

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


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‎10-23-2017 10:57 AM

HP Recommended

The My account option is just not available which is why I am having this problem.

 

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‎10-23-2017 11:04 AM

HP Recommended

@lizp333,

 

What is it you see when you log into your account? Have you tried a different browser on your computer?

 

May I ask you to please send me a private message with your email address associated with your account or your Instant Ink account number.

 

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎10-26-2017 11:53 AM

HP Recommended

I have sent a private message with the serial number

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