Impossibilità di stampa

[Fede_Emil_97]

Salve a tutti,

da qualche tempo ho un errore della mia stampate HP Laser Jet MFP M140w. L'errore in questione è il seguente: "

La stampante non può stampare

Si è verificato un problema. Non sarà possibile stampare finché il problema non verrà risolto.

Accedere al proprio account HP dalla schermata iniziale per verificare lo stato. 

"

Accendendo al mio account non mi viene segnalato alcun errore o suggerita alcuna azione. Qualcuno può aiutarmi a risolvere il problema? Mi sta veramente facendo perde tempo e la pazienza!!

[Ric_ob]

Hey @Fede_Emil_97 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

Ric_Ob

[Fede_Emil_97]

Hello everyone,

recently I have an error on my HP Laser Jet MFP M140w printer. The error is as follows: "

The printer cannot print

A problem has occurred. You will not be able to print until the problem is resolved.

Log in to your HP account from the home screen to check the status.

"

When I log into my account I don't see any error and the system doesn't suggest any action. Can anyone help me solve this problem?

[Nal_NR]

Hi @Fede_Emil_97,

Welcome to the HP Support Community. 

I'd like to help!

Are you enrolled in the instant ink program?

If yes I would need a few details. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping