Incompatible Ink Cartridge Error in HP Envy 5530 printer.

[mkfchow1]

Just open the package to use my printer HP Envy 5300 e-all-in-one for two months, After finishing the attached black cartridge, I bought a new HP cartridge.  However, the printer shows error of Incompatible Ink Cartridge when I plugged in it to the printer even the Color Ink Cartridge (Single Cartridge mode) is still working properly.  Now my ink inside the Color Ink Cartridge is running out.  I still cannot use the HP's Black Cartridge even though I changed to a new one. 

Please help as I cannot print now.

[Nal_NR]

Hi @mkfchow1,

Welcome to the HP Support Community. 

I'd like to help!

Try updating FIRMWARE

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mkfchow1]

Dear Elohi_NR,

Thank you for your reply and suggestion, but I have installed the most updated firmware already.  

Because of the new firmware, the printer does not accept and recognise those new black ink cartridges. The best evidence is once I put back the package black ink cartridge into the printer, a message would pop up “Old Cartridge”. I think it may have the same problem with the Color Ink Cartridge if I exchange the new cartridge(s) as well. 

I doubt whether it is the firmware problem since it locks the ink cartridges as the HP staff said who is working in the repair and service center in HK. 

it’s better if HP has the new firmware or driver updates to fix this software problem. 

Please advice should I try to reinstall the firmware again?

[Nal_NR]

Hi @mkfchow1,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!