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Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎11-13-2019 12:27 PM

HP Recommended
Product: Officejet Pro 8630
Operating System: Microsoft Windows 10 (64-bit)

I have tried two sets of brand new HP ink cartridges and spent over $200 on ink and all my printer will tell me is Incompatible Ink Cartridges.  This is so frustrating!!!!  My firmware is up to date.  The HP virtual assistance sends me to dead links.  I need help!

3 REPLIES 3

‎11-13-2019 03:43 PM - edited ‎11-13-2019 03:48 PM

HP Recommended

@tcody2484 

The code on HP8600 series 950 and 951 cartridges has to be  Z10.

Where did you purchase this ink?    Please read this, because the fix is discussed.

PS: I have an 8620. It is about 4 years old.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎11-13-2019 06:07 PM

HP Recommended

@tcody2484- search for HP Smart and open it, if your printer is not listed click the plus sign and add it.

Double-click the printer icon and click on Supported Cartridges.

What zone is listed as Installed at the top, and what zone is listed as Supported, at the bottom of that dialog?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-13-2019 08:34 PM

HP Recommended

My cartridges were all Z10 and genuine HP. After spending all day trying to get this resolved, I was finally told by HP Tech support to throw the printer away. Unbelievable!!  I used one set of cartridges and tossed it. This printer was only 2 years old. I hope Xerox buys you all out. Terrible. Just terrible. 

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