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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Initialization don't go up to step two after partial reset o...

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04-23-2020 10:56 AM - edited 04-23-2020 10:57 AM
After partial reset, the initalization process don't go further the step 2, saying me to use setup cartridges.
I've tried several times to solve it by removing the power cable : it doesn't work
I've tried several times to take out the the Catridge box and to put it back : it doesn't work...
Could you please tell me if there is another way to resolve my problem please ?
Thanks
04-26-2020 06:22 AM
Hi @PatriciaH35
Welcome to the HP Support Community.
I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
06-18-2020 01:20 AM
Dear Asmita,
could you please send me the steps for the setup bypass, too?
I've resetted my HP Officejet Pro 8600 Plus after printing problems but wasn't aware I need the setup ink afterwards.
Thank you very much!