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- Printing Errors or Lights & Stuck Print Jobs
- Re: Ink Alert Light won't stop blinking, even after I replac...

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05-25-2021
02:45 PM
- last edited on
07-13-2021
01:57 PM
by
RodrigoB
I had the DeskJet 3630 and just replaced the color and black ink cartridges. They are compatible and I think I did everything correctly, snapped right into place and I took off the tape on the cartridges prior. However, I'm trying to print to it, and not working. The Ink Alert light is still blinking. Also, when I replaced with the new cartridges, I never to that test page that is supposed to print w/in 30 seconds. Any suggestions?
05-29-2021 08:28 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Follow these steps to determine which cartridge is causing the problem, and then inspect and clean the cartridge.
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till the warm-up period finishes and the printer is idle.
If the issue persists, follow the next steps.
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Open the cover on the product.
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Remove either cartridge (not both).
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Close the cover on the product.
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If the 'Print Cartridge Error,' message still displays on the computer, then the cartridge that remained in the product is the problem cartridge.
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If the 'Print Cartridge Error' message does not display, but instead the message 'Either missing, not detected or incorrectly installed,' displays, then the cartridge you removed is the problem cartridge.
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Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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