Ink System Failure

[WiliamBuck]

I am getting the error "There is a problem with the printer of ink system. Turn printer off then on. If problem persists contact HP."  I have removed the print head and reinstalled. This worked for a bit but now whatever I do I cannot clear the error.  What should I do.  The printer is 3 years old.  Thanks

[Jeet_singh · Accepted solution]

Hi @WiliamBuck,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out.

As I understand you are getting 'Ink System Failure' error message on your HP OfficeJet Pro 8600 printer. Don't worry, though, as I have a few steps which should help to resolve this issue,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridge and then try to print a test page and check if it works.

Next thing, I would suggest here is to check for the latest firmware update for your printer if available, using this website.

Next, follow the steps suggested in the support document for - Click here

I hope this helps, let me know how it goes for further assistance. I'll be more than happy to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[DeeV]

I have done all the suggested steps and am still getting the same message of Ink System Failure

[Dvortex]

Hello @DeeV

Thanks for the update! I would like to jump in with a suggestion 🙂

Going through your post, this looks like an issue with the printer hardware. I would suggest contacting the HP phone support for further assistance.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[WiliamBuck]

A hard reset having removed the cartridges appears to have solved the problem for now.  Thank you

[Jeet_singh]

Hi @WiliamBuck,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,

[DeeV]

Thank you. I had tried a lot of those things and gave up and bought a new printer, and I love the new printer!! HP Officejet Pro 8720. 

[Jeet_singh]

Hi @DeeV,

Thank you for replying,

I was actually replying to WiliamBuck, Congratulations on your new HP printer, I hope it works fine and should you need any assistance in the future, please don't hesitate to reach out to us again. Take care!

Regards,

[WiliamBuck]

The hard re-set only worked for  few minutes then the error returned.  I then cleaned the contacts on the ink cartridges and the printer has been OK for 24 hours.  I was just about to buy a new printer.

[Jeet_singh]

Hi @WiliamBuck,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

Regards,