Ink System Failure

[Roland]

I'm receiving a message on my printer indicating an "Ink System Failure" and ERROR 0xc19a0002.

I'm looking for a way to re-initialize the printer. I know there is usually a unique button sequence to do this. I've been searching on the web and have not been able to find a solution that works for my printer (holding' Instant Share' and 'Photo Tray' buttons while pluging into wall, etc).

I also see that I am not the only one to have had this problem and had an equaly frustrating time trying to find a solution.

Can someone please help??

[sandytechy20]

@Roland

Welcome to HP forums, I see that you are getting ink system failure error.

Reset the printer.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave your printer connected to the network.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

14. Try to print.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Roland]

Hi

I came across this solution a couple of times in my searching. Unfortunately it doesn't seem to work on my printer.

After following the instuctions the error code/message simply returns. The printer never goes back to the 'fresh box' initialization I'm hoping to get to.

The only other option I have not yet tried is to remove the internal battery, although this seems like its more intended to resolve warnings associated with expired ink cartridges.

Have you had any experience with this option or can you offer any other options?

Thanks

Roland

[sandytechy20]

@Roland

Thanks for the reply.

I appreciate your time and effort.

This looks like a hardware issue.

I request you to contact Phone Support.
They might have multiple options to help you with this.
1) Click on this link - www.hp.com/contacthp/
2) Click on "Continue as guest".
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form. A case number and phone number will now populate for you.

Cheers.

[Roland]

Thanks Sandytechy20 for trying to help.

Unfortunately all the web site got me was information I already knew, ie the printer is no longer covered by warranties.

[sandytechy20]

@Roland

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.