Ink cartridge not compatible with model Envy 4520

[JohnHinch]

I have been using printer with no problems. All of a sudden I am getting a message telling me that my Tri colour cartridge is incompatible with my model despite the fact that this cartridge has been in for months with no problem. After checking ink levels it tells me it is empty. Have put in the new one I was sent from HP and this also says it is empty. Tried all advice on trouble shooting page without success. Any ideas please ?

[Jeet_singh · Accepted solution]

Hi @JohnHinch,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I came across your post and wanted to assist you. I understand you are getting ink cartridge incompatible error message on your HP Envy printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you signed up for HP instant ink program?

Do you get any specific error message on the printer screen or on the computer screen?

Have you tried to clean the ink cartridge contacts?

Have you tried to use single cartridge and check for defective one?

Have you tried to use old cartridges and check if that helps?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more assistance, please follow this link: HP Printers - 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays

If the issue persists, I would suggest here is to remove all the cartridges and then try to insert one cartridge and check which one is faulty. 

If you have followed the steps suggested and still having the issue. I would personally suggest you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[JohnHinch]

Message for Jeet Singh. Thankyou for reply regarding my problem with "incompatable ink cartridge"

I did the Hard reset as you described and it has resolved the problem. Thankyou very much for your assistance. Let's hope the problem does not occur again. I have saved your method just in  case.

Once again - thankyou for your help,

Regards - John Hinchliffe

[Chimney_83]

Greetings @JohnHinch, I am the @Chimney_83. It looks like you were interacting with @Jeet_singh, but he is out of the office today so I'll take over from here.

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance. 

[dw39]

Does the  latest software for 4520 produce or solve the incompatible cartridge problem?

If the former, can I retrieve the previous software program?

I have followed all your instructions in your post. However did not get a phone # or case # but told to try during office hours

Thank you

Dweb

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
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3. Error message (if any)
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