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‎05-13-2020 06:55 PM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I'm experiencing the same issues that are discussed in https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Black-ink-leaks-continously-into-corner-of-...

I have followed the steps in the article, but still not seeing resolution.

 

1 REPLY 1

‎05-21-2020 08:46 AM

HP Recommended

Hi @msbadams

Welcome to the HP Support Community. I'd be happy to assist you.

 

If the ink cartridge is leaking, it is a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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