Instant Ink Claim Code not working

[MConway4]

Despite disabled web services, following all trouble shoot and turning off and on again, every time I get a new code for Instant Ink and try to set it up online, the message continually comes up saying that the code is not recognised. What to do?

[A4Apollo]

Hey there! @MConway4, Thank you for visiting the HP Support Community! 

Don't worry I'll try to help you out.

Please share the printer model name to assist you better.

Restore the printer network settings to default and check if it helps.

Diable and enable web services again to the claim code.

Using cancel button and info button provides 

Depending on Web Services status, Web Services
Reports provide different instructions to help you turn
on Web Services, set up Web Services, or fix connection
issues, and more.

Turn on the web services on your printer.

To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.

1. Send a test print job from any device on your network to make sure the printer is connected and can print.

   NOTE: 

   You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.

2. Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.

   To find your printer IP address:

   • From the touchscreen control panel: Touch the Wireless icon .

   • From the HP Smart app: Click Printer Settings, and then click Printer Information.

   • From the printed network report: Press the Information button to print an information page.

3. From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.

4. Find the Printer Code or Printer Claim Code on the page that prints.

   If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

5. Add your printer to HP Connected using the Printer Claim Code.

   If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.

For more detailed steps and troubleshooting options, go to HP Connected - Printer Claim Process and FAQs.

Refer this article to know more information about claim code issues. Click Here

Have a great day ahead! 🙂

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