Instant Ink says printer is offline but my printer can print

[Narancia]

My HP 2630 was working and printing so fine but when I strated to sign up for the instant ink plan, the page said my printer was offline? I am sure that my laptop and the printer connect to the same wifi.  What's happening? This situation has been continued siince I brought the printer and I spent so much time on me. Feeling desperate now. 

[Riddle_Decipher · Accepted solution]

@Narancia

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

I understand your concern and I've validated your account information as well, thank you for the private message, that said, there's one more thing I need from you,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope,
please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.