Instant Ink showing wrong paper count

[Stevie49]

Instant Ink Summary & Printing History on 'Connected' site is showing double the amount of paper printed than actual amount.

Although the printer can print double sided, the default setting is 'General Everyday Printing' & 'Print on both sides' is set to 'none'. I only select double sided option when printing multiple pages.

I've monitored how many pages have actually been printed & how many is showing in 'Summary' & 'Printing History' for a few days now by keeping 'Connected' site open in browser & refreshing site each time I print.

I've contacted HP about this in the past, but they just explain how page monitoring works & tell me to make sure I refresh 'Connected' site after each printing session etc. but this problem still occurring.

Has anyone else had the same problem?

UPDATE!!!

All back to normal now. Don't know what happened, but correct page count now showing on 'Connected' site.

[Aardvark1 · Accepted solution]

Hi @Stevie49

Welcome to the HP Support Forums.  I'm really glad to hear that the issue got sorted out. As a member of the Instant Ink support team, I would like to take a peek at your account. Please send me a private message with either your Instant Ink account number or your email address. As this will be a private conversation, and I may be viewing your account details, I'd like to make sure you're aware of HP's Privacy Policy: 
http://www8.hp.com/us/en/privacy/ww-privacy.html