Instant ink cannot connect to printer

[marcink_1991]

hi i got the same issue with my envy photo 6230 can you pls help as i cant get anything printed after putting the new cartridges 

[KrazyToad · Accepted solution]

@marcink_1991

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that you have an Instant Ink Account and you have replaced the cartridges but you are unable to print.

I'll try my best to help

Are you getting any error messages?

Please remove the cartridges, clean the electrical contacts with a Lint-Free cloth and reinstall them firmly

Then perform a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

I will send you a Private Message, please reply back with your Instant Ink Account Number or Email Address and I'll look into it

Please check your private message icon in the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope, please click on 

Keep me posted

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[marcink_1991]

All sorted now thanks

[MKazi]

@marcink_1991

You're most welcome.

Glad to know that the issue has been taken care of. 

As @KrazyToad is out of the office today, I'm replying to you.

Happy printing! 🙂

[FLC1000]

I stil have the error message cartridge cannot be used until printer is enrolled in HP Instant Ink, Printer is enrolled and still will not print!

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@KrazyToad wrote:

@marcink_1991

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that you have an Instant Ink Account and you have replaced the cartridges but you are unable to print.

I'll try my best to help

Are you getting any error messages?

Please remove the cartridges, clean the electrical contacts with a Lint-Free cloth and reinstall them firmly

Then perform a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

I will send you a Private Message, please reply back with your Instant Ink Account Number or Email Address and I'll look into it

Please check your private message icon in the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope, please click on 

Keep me posted

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

---

[FLC1000]

I still have the same error