Instant ink enrolled but printer says 'cancelled'

[kfq61]

Hi,

Just bought an Envy 5032 and signed up for the instant ink with 5-month free trial. All went through and I activated my account from my email etc but when I looked at the display on the printer is says instant ink cancelled. I've checked online and even though I have printed a few pages it still says I haven't printed anything yet?

Can anyone explain please what to do to make the actual printer speak to the server at HP and connect back up to instant print?

Many thanks

[Riddle_Decipher · Accepted solution]

@kfq61

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data to help you fix this issue,

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.

[kfq61]

The following morning all was ok, and the prints we used had been registered.

All working now thanks very much. 

[Riddle_Decipher]

@kfq61

Thank you for the update,

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