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‎01-17-2021 03:22 PM

HP Recommended
Product: HP Envy 4502
Operating System: Microsoft Windows 10 (64-bit)

I had a miscount of printed pages yesterday with Instant Ink and I looked at the help. More pages then printed are counted. Maybe printer had not been connected so cumulative count was registered yesterday. Let that go.

 

But today I was paying attention ... Instant ink print count is incorrect - printed 7 and the dashboard is showing 9. The online virtual agent says the printer is out of warranty (correct btw) so cannot get in touch with HP support or indeed provide any assistance.

 

However, with a service you do not want to be paying for anything that you've not used. How do I get in touch to talk to someone please? 

 

Many thanks

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2021 03:25 AM

HP Recommended

@Jadoo2

 

Welcome to HP Support Community


I would like to help

 

I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

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1 REPLY 1

‎01-20-2021 03:25 AM

HP Recommended

@Jadoo2

 

Welcome to HP Support Community


I would like to help

 

I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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