Intermittent printing problems

[Jay_G24]

 Try the below suggestions- 

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Kestrel42]

I've done all those things and the intermittent printing problems keep occurring.   

I thought I'd found a workaround by using Web Services. I emailed an attachment to the special email address and a few minutes later everything printed fine. However, now that facility has stopped working.  Could it be because I changed the email address?  However now I can't even get a print info page when I click on the button to ask for one! "Web Services Settings Print Info Page"

My patience is wearing thin. At what point should I make a warranty claim and ask for my money back?

[Jay_G24]

Try the below suggestions -

Restart the computer, printer, and router

To resolve many connectivity issues, restart the computer, printer, and router.

NOTE: 

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

1. Turn off the router by pressing the power button or disconnecting the power cord.
2. Turn off the printer.
3. Close all running programs on your computer, and then shut down the computer.
4. Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
5. Turn on the printer.
6. Turn on the computer.
7. Try to turn on Web Services.

If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

Print the configuration page to get the printer's IP .

1. Make sure there is plain white paper in the input tray.

2. Touch and hold the Information button  for 3 seconds.

   All the control panel buttons light up.

3. At the same time, touch the Information and Resume buttons .

   A Wireless Network Test Results page prints.

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on webservices and remove webservices and re-enable it

If the issue persists,

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

1. Locate the Internet proxy settings.
   • Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
     The network settings menu displays with the proxy settings.
     From the EWS, click the Web Services tab, and then click Proxy Settings.
2. Type the Address and Port values for your proxy server connection, and then click Apply.
3. Try to turn on Web Services.

Update the printer firmware

HP regularly releases printer updates. Updating the printer firmware might resolve the issue.

Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!