Internal error 0xc8

[Suths]

I am receiving the following error on my two HP LaserJet Pro MFP printers:

PDF Error

Subsystem: PARSER

Error: InternalError 0xc8

Error Information:

Reported by PDL PDF

TrueType font problem: 'cmap' glyph number >= 'post' glyph count

I've power cycled, factory reset, fully removed printers from network, uninstalled and reinstalled printer apps, tried printing from different apps etc. Still failing. Help please!

[Kuroi_Kenshi]

Hi @Suths,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the exact model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Suths]

HP Colour LaserJet Pro MFP M281fdw

HP Laserjet Pro MFP 4102fdw

Have there been any similar reports i.e. the root cause is a firmware update?

[Suths]

HP Colour LaserJet Pro MFP M281fdw and 

HP Laserjet Pro MFP 4102fdw

Both printers are affected. Can you let me know how I can resolve this problem please? O

[Kuroi_Kenshi]

Hi @Suths,

Thank you for the response.

The error message you are seeing, "PDF Error Subsystem: PARSER Error: InternalError 0xc8 Error Information: Reported by PDL PDF TrueType font problem: 'cmap' glyph number >= 'post' glyph count," indicates an internal error related to handling TrueType fonts in PDF documents.

To troubleshoot and resolve this issue, you can follow these steps:

Reset the Printer:

• Turn off the printer using the power switch.
• Wait at least 30 seconds.
• Turn the printer on and wait for it to initialize.

Check the Use of TrueType Fonts:

• This error is related to TrueType fonts used in your PDF files. Try modifying your PDF documents to use different fonts or convert the documents to a different format (e.g., TIFF or JPEG) before printing.

Update the Printer Firmware:

• Ensure that your printer's firmware is up to date. Check the firmware version on the Printer Configuration Report and update it if a newer version is available.
• Kindly refer to this link to update your printer firmware.

Change Printer Driver Settings:

• Use the PCL 6 driver and set Print Data Optimization to Optimize for Raster:
  1. Open Devices and Printers, right-click the printer, and select Printing Preferences.
  2. Click the Advanced tab, and from the Print Data Optimization drop-down, select Optimize for Raster.
  3. Click Apply, and then click OK.
• Enable the Send TrueType as Bitmap option in the PCL 6 Driver:
  1. Open Devices and Printers, right-click the printer, and select Printing Preferences.
  2. Click the Advanced tab, and under Printer Features, enable the Send TrueType as Bitmap option.
  3. Click Apply, and then click OK.
• Use the PCL 5 driver to print if necessary.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Suths · Accepted solution]

Thanks for the support.

The symbol sets had changed on both printers, which I suspect was why they both problems printing PDFs. 

I logged on each printer via a browser (using the printers IP address) so that I could edit the printers settings.

Under "Print" there is an option for "*PCL*" and "Symbol Set" , set to PC-8 and PDFs printed successfully again. 

Latest firmware upgrade must have changed this for some reason. 

[Kuroi_Kenshi]

Hi @Suths,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,