Iphone running IOS 12.1.2 will no longer display colour option on Deskjet 2633

[bob2633]

I have been able to print in colour from my Iphone until recently but now as I connect to the printer through wireless the phone changes to only giving me an option to print in black and white.  This has probably happened since I upgrade my software to 12.1.2 but I cant be sure on this!  Is this an HP problem or Apple? Is there a way to correct it? I can still print in colour from my PC!

[senan6806]

@bob2633

A warm welcome to HP Community!

It sounds like the Black & White printing option is enabled on your iOS devices. Let's try disabling Black & White printing.

Here is how to do it:

1.) Open the document or photo you want to print, and then tap the Share icon  or  .

2.) Tap Print or the Print icon .

3.) On the Printer Options menu, tap Select Printer, and then select your printer from the list.

4.) Touch Options and disable Black & White.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[bob2633]

Hi no sorry that does not work as no options are avaialble for the printer other than paper size or no of copies!

The photo turns immmediately to black and white  on the printer options page and although the printer information shows both colour and black and white symbols you cant choose or amend?

[senan6806]

@bob2633

Could you please send me a screen shot of the print dialogue screen.

[bob2633]

[senan6806]

@bob2633

Thanks! You are right the Options menu is not available. Performing a network power cycle, updating printer firmware and iOS may resolve the issue. Let's try these steps:

Please ensure that the printer is up to date with its firmware and iOS is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and iOS:

Update printer firmware

Update software on iOS

1.) Turn off your iPhone, Printer and Router.

2.) Unplug the power from the back of router, wait for 10 -15 seconds.

3.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and iPhone, check if you can disable Black&White option.

Keep me posted!

[bob2633]

No sorry done all that same problem still exists!???

[bob2633]

No sorry done all that same problem still exists!??

[senan6806]

@bob2633

Let's try using HP Smart App:

1.) Download and install HP Smart App on your iPhone from here.

2.) Open HP Smart App.

3.) Select the photo that you want to print.
4.) Touch the Settings icon located on top right.

5.) Touch Color&Quality.

6.) Touch Color Options and select Color.

7.) Touch Done.

8.) Touch Print.

[bob2633]

Nope doesnt work from here either only get print quality icon no colour option and photo has turned black and white again!!